Privacy policy

 

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact (including telephone, e-mail address) and Payment details.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for:

• The processing and dispatch of orders placed
• The processing of payments and refunds (as applicable) following orders placed

We use the information that you have given us in order to allow us to process and fulfil any order requirements.

• We may share this information with other parties in the fulfilment of any purchase/order process. These may include payment and delivery partners (as appropriate)

• There are website tracking cookies used to identify pages visited. We use this data to analyse data regarding web page traffic and make any improvements to match customer needs. This information is solely used in statistical analysis and no identifiable information is stored.

• Please note: You do have the options to accept or decline cookies. By default web browsers will automatically accept Cookies, if you wish you may modify browser security settings to block Cookies. Changing of Cookie settings can have effects on the performance and efficiency of websites.

• The website may contain links to other websites or services - We are in no way responsible for any content or privacy policies these operators use and advise that you use caution and refer directly to these websites to read any Privacy statements and terms.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting BearSupplies.co.uk via the details at the top of this policy

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored using secure socket layer technology (SSL) ensuring that all details are fully encrypted.

We will only keep personal data for as long as it is needed and inline with the schedule below.

2 years – destroy: includes types of records that are generally of low or short-term value such as those relating to general administration.

6 years – review or destroy: includes types of records that generally need to be retained by law or for audit or compliance purposes but aren’t considered to be of historical value. Examples include those relating to finance, commercial activities, and information management

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at BearSupplies.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at support@bearsupplies.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO: